Jennifer Shepherd
Last Updated December 4, 2003
Portfolio: http://www.jenithea.com/portfolio.asp
Designer / Web Developer / Technical Writer who contributes on many levels to a project—from vision through design to implementation and documentation. Known as a versatile and multiskilled team player who delivers high-quality work on time or ahead of schedule and strives to exceed expectations on every project.
¨ Team management (1.5 years)
¨ Technical writing and developmental editing (3.5 years)
¨ Technical support and employee training (5.5 years)
¨ Web and multimedia design and project concepting (4 years)
¨ Graphic design and graphics production using Adobe Photoshop, Adobe ImageReady, Adobe Illustrator, etc. (9.5 years)
¨ Front-end web application development and multimedia authoring using hand-coded HTML, DHTML, ASP, ASP.NET, CSS, XML, JavaScript, and VBScript, in conjunction with COM objects, ActiveX objects, and SQL Server and Access databases (8 years)
¨ Customization of Windows SharePoint Services (WSS2) sites and creation of custom SharePoint themes (6 months).
¨ Design and development of animations and web site navigational systems using Macromedia Flash (3 years)
¨ Design and development of Windows Media Player 7 skins (6 months)
¨ Setup and maintenance of in-house web servers for test and development purposes (2 years)
¨ Familiarity with tools such as Macromedia HomeSite, Microsoft Visual Studio.NET, Microsoft Visual InterDev, Microsoft SQL Server Enterprise Manager, Microsoft Internet Information Server (IIS), Microsoft Visual SourceSafe (VSS), etc. (1-7 years)
Web Designer & Developer, (Agency Contractor) Windows International Group, Microsoft — March 2002 to Present
¨ Community Glossary Project: Actively contributed to the product design, product development, and launch of the Community Glossary web tool. Wrote parts of the functional spec, created the graphic design, and built the Web project front-end as a core member of the team. This v.1 project provides an inexpensive method for creating IT terminology glossaries for small and emerging markets worldwide, so that Microsoft can more easily create localized products and LIPs and increase international market share. Now working with the team on v.2 spec and features based on project moderator and user feedback requests. This task involved the use of Visual Studio.NET, ASP.NET, VBScript, CSS, Adobe Photoshop, and Adobe ImageReady.
¨ Winworld: Designed and built the Winworld group portal and related sites such as LLT, Winlocz, Localizability, and LIP. Also designed and created custom artwork and SharePoint themes for other group sites in Windows International, including Typography, UA Localization, and WIT. Manager feedback is that I exceeded the goal of creating an exciting, professional, and unified look for Windows International sites—a look that reflects a variety of international cultures, both modern and traditional. The site designs have been very popular and received enthusiastic feedback. Clarity, consistency, and ease of use have also been greatly improved on redesigned sites. This task involved the use of Macromedia HomeSite, ASP, VBScript, JavaScript, CSS, Adobe Photoshop, Adobe ImageReady, and Windows SharePoint Services (WSS).
¨ LIP Getting Started Guide: Built and designed the HTML version of (and created graphics for) the LIP Getting Started Guide, with an eye to flexibility in online viewing and printing and ease of localization. Assisted with text editing. This task involved the use of Macromedia HomeSite, Adobe Photoshop, and Adobe ImageReady.
¨ Creekside UI: Currently assigned as the Creekside UI Designer. So far I have created custom shell designs for the Creekside demo that provide a level of polish and professionalism to the alpha project and visually demonstrate what it is that the team is building.
¨ Creekside Logo: Designed and created the Creekside logo and related project materials. The logo met the goals of being consistent with the Longhorn logo (Longhorn is a cousin product) and evoking the scrappiness, speed, and bravery of the Pony Express, which our team seeks to emulate.
¨ Miscellaneous Design Tasks: Assisted with the research and planning of future webhosting solutions for the Windows International Group. Completed many other graphic design, web development/maintenance, and writing/editing tasks, including designing banners for LocDay and the 2003 Company Meeting and assisting with the Glossary Project Whitepaper.
Web Designer & Developer, (Agency Contractor) T-Mobile — April 2002 to March 2003
¨ Built and maintained sections of several different T-Mobile web sites, on both the Internet and intranet. Was the developer/designer in charge of the Human Resources intranet site used by the entire company. Vastly improved the efficiency and maintainability of existing site sections, in one case reducing a site section from at least 429 files to three files, by designing and building an ASP version of what had previously been flat HTML. Trained new contractors on T-Mobile processes, site architecture, and development requirements. Designed and created ads, site banners, site sections, templates, Flash animations, site navigation and layout, based on established style guides and input from business content owners and project managers. Performed routine site maintenance, content updating, testing, and graphics production. These tasks involved the use of ASP, VBScript, JavaScript, CSS, HTML, DHTML, VSS, Adobe Photoshop, Adobe ImageReady, Macromedia Flash, and proprietary site deployment tools.
Web Designer & Developer, (Agency Contractor) Employee Development Group, Microsoft — March 2001 to October 2001
¨ Set up and maintained in-house IIS servers for development and testing of web sites. Set up and administered VSS, Raid, and SQL Server for test purposes. Helped to establish transition, testing, and development processes, and move existing sites and tools from one server to another. Wrote orientation/process documentation. Researched and reported on various third-party tools.
¨ Worked with members of MED and other teams to transition sites, set up servers, upgrade to the new version of our course registration system (TMS 1.5), build new administration tools, update links, research bugs, implement new security standards, etc.
¨ Designed and created new intranet sites. Created templates based on existing sites, and then built new sites from the templates. Did routine maintenance, testing, and updating on all MED group intranet sites. These tasks involved the use of ASP, SQL, VBScript, JavaScript, CSS, HTML, DHTML, VSS, Raid, Site Server Link Analyzer, Adobe Photoshop, Macromedia Flash, and graphics skills.
Web Designer & Developer, (Freelance) — January 2001 to March 2001
¨ Designed and built two web sites for small, freelance clients: www.ivandoig.com and www.aleili.com. Also researched many different web-hosting options for the web sites.
Web Designer & Developer, (Permanent Employee) Global CommerceZone — September 2000 to January 2001
¨ Using ASP, HTML, CSS, VBScript, and ColdFusion, integrated the Global CommerceZone proprietary COM API and Oracle database with online retailer shopping cart web sites, to allow the quoting and prepayment of customs fees (international duties and taxes) on international e-commerce transactions. Also integrated systems for assessing and quoting shipping fees for different shipping options.
¨ Using ASP, HTML, CSS, and Access databases, designed and built a demo site to demonstrate Global CommerceZone’s solution to customers, and to function as an example and learning tool for web developers.
¨ Wrote and/or edited tutorial and reference materials on the Global CommerceZone solution, and designed and created explanatory graphics. Also used Adobe Photoshop to create graphic designs and do graphic production for a variety of in-house projects.
Web Designer & Developer, (Agency Contractor) Tattoo Media — May 2000 to August 2000
¨ Built several web-based site administration tools, using ASP, HTML, DHTML, CSS, JavaScript, VBScript, and SQL databases. These tools allow web site managers to update and modify the content of their own dynamic, ASP/SQL-based web sites.
¨ Designed and built a Windows Media Player 7 skin, using XML/XSL JavaScript, and Adobe Photoshop, which is available for download at http://www.jenithea.com/treasurebox.htm.
¨ Performed a wide range of web site maintenance and demo development tasks, including working with Flash animation, DHTML, ASP, HTML, CSS, VBScript, JavaScript, Adobe Photoshop, Macromedia Flash, etc.
Web Designer & Developer, (Agency Contractor) Computer Associates & Consortio — November 1999 to May 2000
¨ Did front-end development for web communities, using ASP, CSS, VBScript, JavaScript, HTML, COM objects, SQL stored procedures and recordsets, DHTML, Flash animation, etc. (If you have IE5 and a broadband connection, you can view this private web community at www.cmdexchange.com, but it requires registration.)
¨ Assisted in the planning of the front-end architecture for a highly dynamic and customizable ASP-based web community, www.sightstreet.com, and built 90% of its original demo site, using ASP, JavaScript, HTML, CSS, VBScript, Adobe Photoshop, and Macromedia Flash. Also assisted in designing XML/XSL schema.
Web Designer & Developer, (Agency Contractor) NVST.com — October 1999
¨ Did front-end web development and graphics production in a short-term rush job for the www.nvst.com site, using Adobe Photoshop, Adobe ImageReady, HTML, CSS, and ColdFusion.
Web Designer & Developer, (Agency Contractor) WebTV Platform Marketing Group, Microsoft — May 1997 to September 1999
¨ Created and maintained several public Microsoft websites, including www.microsoft.com/atvef/, www.microsoft.com/dtv/, and the original versions of www.microsoft.com/tv/, using HTML, DHTML, ASP, VBScript, JavaScript, CSS, and Adobe Photoshop. Set up and administered an IIS web server.
¨ Built the masters for informational CD-ROMs produced for distribution at tradeshows and other events, using DHTML, CSS, JavaScript, and Adobe Photoshop.
¨ Designed and built the original version of the ATVEF consortium's public Web site at www.atvef.com, using ASP, HTML, CSS, VBScript, JavaScript, Adobe Photoshop, Macromedia Fireworks, and Microsoft FrontPage Server Extensions.
¨ Built demonstration interactive enhancements for television shows using DHTML, HTML, VBScript, JavaScript, Macromedia Flash, ActiveX objects, timing-script tools, and CSS.
Web & Multimedia Developer, (Agency Contractor) MSN Group, Microsoft — July 1995 to May 1997
¨ Built and tested hundreds of MSN 1.0 news articles and sites using MediaView.
¨ Built and tested many MSN 2.0 shows and basic service areas using HTML, VBScript, Macromedia Flash, CSS, etc.
¨ Wrote process and tool documentation for all the MediaView scripters in the MSN News Room.
¨ Provided training and orientation to new MediaView scripters, and monitored their work.
Presentation Graphic Designer, Illustrator, and Desktop Publisher, (Freelance) — August 1994 to July 1995
Clients Include:
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¨ Microsoft Education Services |
¨ InterConnections/Emulex |
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¨ Microsoft Consulting Services |
¨ Midisoft |
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¨ Microsoft World-Wide Training |
¨ Walker, Richer, & Quinn |
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¨ Medio Multimedia |
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Technical Writer, (Permanent Employee) Knowledge Base Group, Microsoft — April 1992 to August 1994
¨ Researched and wrote more than 1000 knowledge base articles (online information for technical support engineers and customers), as well as other supplemental software documentation.
¨ Wrote voice scripts for automatic telephone Q&A systems.
¨ Designed and produced promotional presentations, expo booth, poster, and related educational materials.
¨ Wrote guidelines and training materials, and provided training to technical support engineers on researching and writing articles.
Technical Support Engineer, (Permanent Employee) Product Support Services, Microsoft — November 1989 to April 1992
¨ Supported Microsoft products such as Windows 3.0, Word, Works, PowerPoint, and Publisher.
¨ Wrote, tested, and edited knowledge base articles for Windows 3.0, Word, Works, PowerPoint, and Publisher.
¨ Provided on-line PowerPoint technical support on CompuServe.
¨ Trained and phone-coached new technical support engineers, and wrote training materials for them.
Manager / Computer Consultant, (Student Employee) The Evergreen State College — September 1986 to September 1989
¨ Co-managed a staff of 30 student consultants.
¨ Hired and trained consultants and scheduled shifts 24 hours.
¨ Wrote process and policy documentation and training materials.
¨ Provided technical support to users of the computer center.
¨ Ongoing Skills Development:
§ C# Programming, Level 1 (Fall Quarter, 2003)
§ ASP.NET, Level 1 (Spring Quarter, 2003)
§ ASP (Winter Quarter, 2000)
§ JavaScript (Winter Quarter, 1998)
§ In-House Microsoft Training, numerous subjects (1989-1999)
¨ Certificate, Technical Writing and Editing, University of Washington Extension, 1993
¨ Bachelor of Arts Degree, Communications, The Evergreen State College, 1989
§ POSSCA Scholarship, awarded for visual arts and creative writing, 1984
§ Evergreen Foundation Scholarship, awarded for visual arts and creative writing, 1984
References Available Upon Request